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Warranty

12 months, backed by pemlosa.

Our warranty is ours, not the manufacturer's. If a product develops a fault in normal use within 12 months, you deal with us directly.

What it is

An independent 12-month warranty on products bought from pemlosa, in addition to your rights under UK consumer law. Many of the products we stock are discontinued or no longer supported by their manufacturer, which is why we back them ourselves.

Making a claim

  1. Email hello@pemlosa.com with your order number and a description of the fault. Photos or a short video help.
  2. We may ask a few questions to understand the problem.
  3. We'll explain the appropriate remedy before you send anything back.

Serial numbers

We record the serial number of every device we sell against your order. It lets us confirm that a warranty claim or return is for the exact unit we sold, and it protects you and us from fraud and mix-ups. The record is kept with your order, and you don't need to do anything.

What it doesn't cover

Damage caused by misuse, alteration or accidents after delivery isn't a fault, so it falls outside the warranty. If you aren't sure which side of that line your problem sits on, ask us.

Your statutory rights

The warranty doesn't replace or limit your legal rights. See returns and our terms for the detail.