Privacy policy · pemlosa

Who we are

Pemlosa Limited is registered in England and Wales, company number 12855708. Registered office: 20 Connaught Way, Billericay, England, CM12 0UN. Contact: hello@pemlosa.com.

What we collect

When you order, we process the information needed to take payment, fulfil and deliver your order, provide tracking and support you. This can include your name, email address, delivery address, phone number where provided, order details, the serial number of the device we send you, and correspondence.

If you use the \"Ask pemlosa\" assistant, the questions you type are sent to our AI provider (OpenRouter and the underlying model provider) to produce a reply. Please don't include payment details or other sensitive information. We don't use the assistant to make decisions about you.

Payment details are handled through the payment providers used by Wix checkout. Pemlosa does not ask you to send card numbers, security codes or passwords by email.

Why we use it

To process and fulfil orders and provide service messages.
To respond to questions, warranty requests and returns, including checking that a claim relates to the serial number we recorded for your order.
To meet accounting, fraud-prevention and legal obligations.
To understand site performance where analytics are enabled and permitted.
To send marketing only where you have given the required consent.

Who we share it with

We share relevant information with Wix and the payment, delivery and service providers needed to operate the order. We do not sell personal data.

Retention and your rights

We retain order and financial records for as long as required by law and keep other information only as needed for the purpose it was collected. Under UK GDPR you may request access, correction, deletion where applicable, restriction, portability or object to certain processing.

Contact hello@pemlosa.com to exercise your rights. You can also complain to the Information Commissioner's Office.

Cookies

The site may use essential cookies for cart and session functionality and analytics or third-party services where enabled. Browser settings can control cookies, although disabling essential cookies may affect checkout.