Delivery
Free, tracked UK delivery.
Every UK order ships free with Royal Mail Tracked 24. No minimum spend, no code.
UK delivery
Every UK order is sent Royal Mail Tracked 24 and costs nothing to ship. You'll get a tracking number in your shipping confirmation email. Royal Mail provides the delivery estimate and it isn't a guarantee, so if something looks late, email us with your order number and we'll chase it.
International delivery
We ship to the destinations offered at checkout. The delivery price is shown at checkout before you pay.
Customs duty, import VAT and any carrier handling fees are set by the destination country and are the buyer's responsibility. We can't predict them, so check your local rules before ordering.
Before it arrives
- Check the delivery address at checkout. We can't redirect a parcel once it's with the carrier.
- Keep your order confirmation. You'll need the number for returns and warranty.
- If a parcel arrives damaged, photograph the packaging and the item and email us before using it.
Delivery problems
Late, lost or damaged: email hello@pemlosa.com with your order number. We'll sort it with the carrier and keep you updated.