Terms & conditions.

About these terms

These terms apply to purchases from Pemlosa Limited, registered in England and Wales, company number 12855708, registered office 20 Connaught Way, Billericay, England, CM12 0UN. Contact: hello@pemlosa.com.

Products and prices

We aim to describe products accurately and use live catalogue pricing at checkout. Prices are shown in GBP and any applicable taxes are handled through checkout. A confirmed order is charged at the price shown when the order is accepted.

Orders and payment

An order is accepted when checkout completes and you receive an order confirmation. Payment is taken through the payment methods made available by Wix checkout. Never send payment-card details by email.

Delivery

UK orders are sent free of charge using Royal Mail Tracked 24. International delivery is charged at the rate shown at checkout. International buyers are responsible for customs duties, import VAT and other destination-country charges. Tracking information is provided when available, and carrier delivery estimates are not guarantees.

Product identification

For fraud prevention, warranty administration and returns control, Pemlosa records the serial number of products before dispatch and keeps it with the order. The recorded serial number may be checked against the item returned or presented for warranty support. This does not affect your statutory rights.

Cancellation, returns and refunds

You can contact us as soon as possible to request cancellation before despatch. After despatch, our Returns & refunds policy applies. Nothing in these terms removes your statutory consumer rights.

Independent warranty

Pemlosa provides an independent 12-month warranty on products we sell, in addition to your statutory rights. If a product develops a fault under normal use, contact us with your order details and a description of the issue. We will explain the appropriate remedy.

Governing law

These terms are governed by the law of England and Wales. This does not limit mandatory consumer protections that apply to you.