Returns
90 days to change your mind.
Return anything within 90 days of delivery, as long as it's like-new and resalable. Your statutory consumer rights sit on top of this.
Last updated 27 October 2026
What counts as returnable
The item should be unused, undamaged and in its original packaging where applicable. Have your order confirmation or invoice to hand.
How to return something
- Email hello@pemlosa.com with your order number and what you'd like to return.
- Wait for our reply with return instructions. Please don't post anything back before then.
- Pack the item securely and send it back with tracking, and keep the receipt.
- When it arrives we inspect it, confirm the outcome by email and refund eligible returns to the original payment method.
Who pays for postage
For a change-of-mind return, return postage is paid by you. If the item is faulty, damaged on arrival or not what you ordered, contact us first. We'll explain the next step and won't ask you to fund it.
What we can't accept back
- Items that have been used, altered or damaged after delivery.
- Anything returned after the 90-day window.
- Sealed hygiene products or digital goods once opened or accessed, where the law allows that exclusion.
Faulty or incorrect items
Email us with your order number, a description and photos where they help. We'll handle it under your statutory rights and our 12-month warranty.